Privacy Policy

This Privacy Policy explains what we do with your personal data within the scope of providing the services offered on the website www.lunaracademy.co and www.teachable.com, (collectively the "Platform"), such as the sale and subscription to courses, creating your profile at lunaracademy.co, communications (the "Services"). We also explain our policy in terms of data we may collect when you visit the Platform.

The Teachable Platform is governed by its own Privacy Policy which you can find at https://teachable.com/privacy-policy.

The company responsible for personal data is Lunar Academy Limited, with the registered address of Office 223, 23 King Street, Cambridge CB1 1AH (Lunar Academy) ("We" or "Data Controller"). To contact the representative Data Controller, you may send an email to: dataprotection@lunaracademy.co

If the information indicated as required is not provided, we might be unable to process your user registration or allow the use of certain Services available on the Platform.

We will not knowingly collect or use the personal data of children. If you are under the age of 16 please do not provide any personal data even if prompted to do so.

Collection and processing of your personal data is based primarily in the contractual and/or non-contractual relationship you have with us. 

We may also process your personal data for the purposes of our own legitimate interests, or where a third party has a legitimate interest in processing your personal data, provided that those interests do not override any of your own interests, rights, and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.

We may process your personal data for certain additional purposes with your consent. In these circumstances, you also have the right to withdraw your consent at any time to processing for such specific purposes.

Where we may record video calls, we will notify you in advance, seek your consent to do so and process in accordance with the terms of this notice.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

How we process the information collected by our cookies is based on the informed consent you provide, pursuant to current legislation.

• Log data: When you access the Teachable, we may collect certain information about your device and your use of the Platform, such as your IP address, browser type, and version, and the pages you visit. We may collect information about your location when you use the Platform. This information is collected by Google Analytics Teachable, and is used for analytical purposes only.
• Specific to mentorships, we use Teachable as our applications process, and will therefore store date such as your full name, country of residence &, portfolio link
• Further information on Teachable’s privacy and terms of use policies can be found here: teachable.com/privacy-policy 
• Email addresses: If you choose to join our mailing list and provide us with your email address, we will use it to send you updates and information about our Platform.
• To create your profile on the Platform you may include personal information such as your profile picture, full name  and email address.
• To buy our courses, mentorships, portfolio reviews or products, you will be required to enter your credit card or debit information, including expiration date and CVV on the Teachable platform. 
• The Teachable platform uses Stripe payment processing services. These services will protect your data and comply with the Payment Card Industry Data Security Standards (PCI DSS). Lunar Academy Limited will not hold your payment information. If you request an invoice, we will request your invoicing data if needed. 
• When you visit or use our Services, we register data such as frequency of use, date, and time Services were accessed, when you see or click a specific content, your course preferences, projects you are sharing or content you publish. We use information when you log in, when you read our emails, and Internet Protocol ("IP") addresses to identify you and register your use in the Platform.

We do not make decisions based on profiles, beyond personalisation of advertisements and for the legitimate prevention of Internet fraud.

Lunar Academy, as the Data Controller, will process your personal data for the following purposes:

• To contact you through email regarding updates or information related to features, products, or services contracted, including Platform security updates, as long as they are needed or reasonable. When we send you newsletters and Services or use the email you have provided us to contact you individually or to recognise you when you return to visit our website, we are doing so under informed consent.
• To respond to any request or inquiry you make through the customer service channels available.
• How you use our website (analytics). For example, we use your information to generate aggregated non-identifying data. For instance, to generate statistics regarding our users, their jobs or areas of expertise, number of impressions or clicks in a specific course or project or visitor demographics.
• When you contact us by email, telephone, post, via this website or social media to enquire about our services.
• To understand your needs, how they may be met and share relevant features, products or services with you now and in the future.
• To process applications for our mentorship program.
• To provide you with specialist services and fulfil our contractual obligations as set out in our Master Service Agreement and Mentorship Agreement.
• To manage your registration as a Platform user, to identify you and give you access to Services available for registered Platform users.
• For the development, compliance and execution of the contract for the provision of services such as the sale of Lunar Academy courses, mentorship, portfolio reviews or any other contract or service we might offer through the Platform. You will need to keep in mind that:

You expressly authorise us to process the data, as indicated and required for activation and payment processing. 

The consent for the activation of this feature allows your data to autofill in future purchases, so you do not need to re-enter payment information every time you make a purchase. The data entered will be assumed valid and current in future purchases. You will be able to modify or delete your debit or credit cards at any time through the Stripe payment platform.

The card's security code (CVV or CVC) will only be used to process the purchase of the Service and will not be stored or processed afterwards, as part of your payment information. 

We do not sell, trade, or rent your Personally Identifiable Information to others.

If you have agreed to receive marketing correspondence, you may always opt out at a later date. If you no longer wish to be contacted for marketing purposes, please let us know.

The provision of Lunar Academy's Service might entail the use of your personal data, with your express consent, to make available to you personalised advertisement related to our products and services, through emails or other electronic communication means from us or third-party collaborators. To improve our services, please know that personal information regarding your purchases, interests and preferences might be used by Lunar Academy for the purpose of analysis, user profiling, marketing studies, quality surveys, and improving interaction with our clients.

If you do not want to receive certain types of email communications, you can opt out when signing up at Teachable. You can also  manage your preferences by accessing the Notifications section in your profile on teachable Teachable.

We will retain your personal data for as long as we have a valid contractual relationship, and after that, for the period determined by any obligations arising from the treatment of the data or as established by law.

To comply with the purposes indicated in this Privacy Policy, it might be necessary to report or release your personal data to third parties for the following reasons:

• Business Transfers: in connection with any reorganisation, restructuring, merger or sale, or any other transfer of assets, including personal, provided that the receiving party accepts to process your personal information in accordance with our Privacy Policy.
• Service Providers: to provide services in our name or to help us provide our services. For example, we contract service providers to render marketing, advertising, communication, infrastructure, and IT services, to customise and improve our service, provide customer service, analyse and improve data (such as data regarding user interaction with our services), and process and manage satisfaction surveys. For efficiency purposes, these partners and providers may be based in the US or other countries or territories outside of the European Economic Area, and they might not provide a data protection level comparable to that of your country, the UK, or the European Union.

If you choose to sign up for any courses, all payments will be made through Teachable. If you provide financial or any other Personal Information, please refer to Teachable’s Privacy Policy at https://teachable.com/privacy-policy for information regarding their security protections and use of your Personal Information. Payment information may be solely stored on Teachable for automatic payments until you choose to cancel your Account. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our Site or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our Terms of Use.

We use Stripe for payment, analytics, and other business services. Stripe collects and processes personal data, including identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including fraud detection and prevention. You can learn more about Stripe and its processing activities via its Privacy Policy at https://stripe.com/privacy.

We use Shopify for all merchandise  payments, analytics, and other business services related to the sale of merchanisde. Shopifty collects and processes personal data, in line with their own privacy policy. You can learn more about Shopify and its processing activities via its Privacy Policy at https:shopify.com/uk/legal/privacy

We use MailChimp (owned by Intuit) for our marketing communications. Intuit’s Privacy Policy (https://www.intuit.com/privacy/statement/) describes what personal data it processes and how it is used. MailChimp processes your data in accordance with Intuit’s Privacy Policy.  MailChimp’s servers are based in the United States, so your information may be transferred to, stored, or processed in the US. MailChimp participates in and has certified its compliance with the EU- U.S. MailChimp’s privacy shield certification permits this transfer in accordance with GDPR. You may contact MailChimp directly here (https://mailchimp.com/legal/dsar-requests/) to request access to information that MailChimp may hold about you. You can learn more about Mailchimp and its privacy practices at https://mailchimp.com/legal/terms/.

Our website uses the service Calendly to facilitate portfolio review arrangements and scheduling. Calendly may collect certain information during your use of our website to enable you to make appointments. This includes data such as your name, email address, telephone number and specific appointment preferences, if any. The data collected by Calendly is used exclusively for the organisation and planning of portfolio reviews. This allows us to arrange appointments and communicate efficiently. By giving your consent and scheduling with Calendly, you consent to the transfer of your personal data to Calendly and the processing of such data for scheduling purposes. This consent process is opt-in, which means that you have actively consented before your data is transferred to Calendly. Calendly's privacy practices are governed by their own privacy policies. Please consult Calendly's privacy policy for more information about their privacy practices: https://calendly.com/privacy.

When you accept this Privacy Policy, you are specifically authorising us to process and report your personal data to the partners mentioned and/or release your personal data to the service providers as processors located outside of the European Economic Area for the purposes described herein and to provide you with a complete service. When we release personal information when exchanging data with countries outside the European Economic Area and other areas with data protection laws, we will ensure the information is being transferred in compliance with this Privacy Policy and under current data protection laws.

As Data Controller, we are committed to respecting the confidential nature of your personal data and guaranteeing the full exercise of these rights. At all times, you will have the following rights:

• Right to access. You have the right to confirm whether we are processing your personal data and, if we are, you have the right to obtain a copy of such data and information regarding the processing.
• Right to amend. You have the right to correct errors, modify incomplete or wrong data, and guarantee the authenticity of the information that is being processed.
• Right to delete. You have the right to request the deletion of your data without undue delay, if it were being processed wrongfully or if the end to which it was processed or collected has ceased to exist.
• Right to limitation of processing. You have the right to request the suspension of the processing of your information if it is illegal or the accuracy of the data has been contested.
• Right to oppose. You have the right to oppose to the processing of your data when it has been used for purposes of direct marketing or when the processing must be terminated due to a personal situation, except when there is legitimate interest or it is necessary for the exercise or defence of claims.
• Right not to be subjected to personalised decisions. You have the right not to be subjected to a decision based solely on the automatic processing of your data, including profiling, with binding legal effects or which affects you, except when necessary for the execution of an agreement, as permitted by the law or if you have expressly authorised it.

To exercise these rights, please send an email to: dataprotection@lunaracademy.co indicating your (i) identity, by sharing your full name and email address used to register or make a purchase at Lunar Academy, an ID to establish your identity, and (ii) the right or rights you're exercising.

You may also visit the agency overseeing the protection of data in your country to file a claim or request the protection of your rights if deemed necessary.

The exercise of such rights is free, except when requests are deliberately unfounded or excessive, in which case the individual will be required to bear the processing costs.

We use cookies, and small files with information regarding your navigation in this Platform, mainly to enable a better user experience. Please, read our Cookie Policy to know more about the cookies we use, their purpose, and other useful information.

Please review Teachable’s cookie policy at https://teachable.com/cookies-policy to see how and what cookies are used on the Site.

We will update this Privacy Policy occasionally and as required by legal, regulatory or operational modifications. We will notify such changes (including the effective date) as required by law.

This Privacy Policy was last updated on 18th June 2024